Which term refers to personnel who perform safety duties and deliver customer service in the cabin?

• A. Cabin Crew Member
• B. Customer Service Agent (CSA)
• C. Flight Attendant (FA)
• D. Flight Dispatcher

Answer: (C)

The on-board role that combines safety duties with passenger service in the cabin is the Flight Attendant. These crew members are specifically trained to handle safety tasks—preflight checks, safety demonstrations, enforcing procedures, and responding to emergencies or evacuations—and to provide customer service to passengers during the flight. They manage the cabin environment, assist with seating and comfort, serve meals or beverages, and answer passenger needs, all from within the airplane cabin.

A Cabin Crew Member is a more general descriptor that could apply to various airlines or regions, but the standard, widely recognized title for the role described is Flight Attendant. Customer Service Agents work on the ground at the airport, not in the cabin, and Flight Dispatchers focus on planning and coordinating flights from the ground.