Which term describes the group that assigns flight attendants to trips based on need?

• A. Crew Support
• B. Configuration
• C. Crew Resource Management
• D. Connection

Answer: (C)

The main idea here is who handles staffing and assigning crew to trips. The group responsible for this is the crew scheduling (or crewing) team. They create rosters that ensure every flight has the required attendants, match crew qualifications to aircraft and routes, account for seniority and rest rules, and handle changes due to delays, faults, or vacations. The goal is full coverage, fairness, and compliance with regulations.

Crew Resource Management, on the other hand, is about how pilots and cabin crew work together—communication, teamwork, decision-making, and situational awareness during operations. It’s a training and safety concept, not a department that assigns trips.

Other terms aren’t about scheduling either: configuration refers to the aircraft’s interior layout; and connection isn’t a standard term for a staffing group.