What does the abbreviation CRM stand for?

• A. Flight Attendant Policy Manual
• B. Crew Resource Management
• C. Alaska Airlines Operated by SkyWest Airlines
• D. Aviation Safety Action Program

Answer: (B)

Crew Resource Management is a framework in aviation that focuses on optimizing the use of all resources—people, information, and equipment—to improve safety and decision-making. The goal is to enhance communication, leadership, teamwork, situational awareness, and decision processes among everyone involved in a flight, not just the pilots. By encouraging crew members to speak up, share information, and challenge each other when needed, CRM helps prevent errors that arise from miscommunication or miscoordination. The other options describe unrelated items—a policy manual, an airline-specific operation name, and a safety-action program—so they do not define the term CRM.